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    OE Newsletters

    At Last – A CEO Who Walks the Quality Talk #27 OE Newsletter

    Leadership is the first of “six commandments” underpinning a successful total-quality strategy. The other five: focusing on customer results, training all employees, recognizing employee participation, communicating quality throughout the organization, and providing appropriate quality measures and tools.

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    Finding Capacity—A snapshot of a client engagement #24 OE Newsletter

    Applying lean thinking outside the manufacturing environment can bring big returns to your organization. Recently, we employed lean techniques to assist an organization with a major capital project—our mission, finding 30% more capacity within their existing facility. Here’s a snapshot of the engagement.

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    TPM Stakeholder Roles and Responsibilities #23 OE Newsletter

    When we were thinking of a topic for this issue of our Operational Excellence Newsletter, I had just completed a conversation with the maintenance manager of an electronics firm who was interested in getting a Total Productive Maintenance (TPM) program started at his facility. He asked if I could provide him with some information on stakeholder roles in a TPM effort to help him “sell” the program internally.

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    Rendez Visible ! #22 OE Newsletter

    Le mois dernier, une nouvelle promotion de diplômés de notre certification Lean Manager pour les Services s'est tenue sur le campus de l'Ohio State University.

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