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    2020 Dates To Be Announced – A 5-day fully-accredited program

    Provide an understanding of the foundational Lean techniques specifically designed for application in a service organization or manufacturing service environment. Designed for service and administrative managers looking to start a Lean effort in their organization.



    Learn the Lean fundamentals, techniques needed to make information flow, create better customer experiences and reduce your administrative costs.

    The Service Process Improvement program is a 5-day fully-accredited program designed to start you on the path to continuous improvement! Learn how to eliminate backlogs, failure demand (rework) and other inefficiencies while improving customer service and employee satisfaction!

    Change your Business Before Someone Else Does… 

    Productivity has spent the last 30+ years helping organizations change their status quo with the implementation of Lean techniques. We have seen firsthand the benefits Lean brings to an organization like yours, in customer service, HR, accounting, sales and marketing, product and service operations, and more.

    Becoming a Lean company will speed your time to market. Lean will also provide increases in capacity, quality and employee satisfaction, eliminate non-value-added activities, and reduce downtime and waste.

    The Service Process Improvement program is specifically designed to teach you the fundamental techniques needed to start a Lean effort in your administrative environment. In just 5 days you’ll learn 9 foundational Lean techniques and how they fit together to create a systemic process for identifying and eliminating service inefficiencies and process waste.

    Designed for service and administrative managers looking to start a Lean effort in their organization.


    Discover how Lean can help:

    • Continuously improve customer satisfaction by improving quality at the source and reducing lead-time for your customers.
    • Systemically and repeatedly identify process inefficiencies so they can be reviewed and eliminated.
    • Eliminate back-logs and failure demand – the work created when a task is not carried out correctly the first time.
    • Reduce absenteeism and turnover by creating more value-added work.
    • Make processes visible so everyone can monitor daily progress to achieve improvement goals.
    • Increase process capacity so more value-adding work can be performed with existing resources.


    You will understand how these principles apply to your department and processes and how you can develop your “leadership legacy” through the implementation of these Lean techniques.

    Upon completion of this 5-day program, you will be awarded the Service Process Improvement Certificate and earn 4 Continuing Education Units from The Ohio State University.

    Imagine what you could do if you had 65% more capacity…

    What is your failure-demand percentage? Failure Demand is the work that is created
    when a task is not done correctly the first time. And, in most administrative environments, associates are spending as much as 65% of their time working on failure demand…
    all non-value-added activity.

    Retrouvez la description complète de ce programme et téléchargez sa brochure sur notre site



      * champs obligatoires